Log-in / Register

My basket 0 item

You should sign up for our here

Information

Vinyl Underground
c/o Watts
80 Abington Street
Northampton
NN1 2BB
United Kingdom
Tel: 01604 634433
Email: info@vinylunderground.co.uk


We are located inside Watts The Furnishers (Top Floor)

---------------------------------------------------------------------------------------------------------------------------------------------

 

Postage / Shipping Rates:

UK
1st class
3.50 Flat Rate for any amount of vinyl !!

2nd class
2.95 for 1 then 55p Each additional record

Signed For Delivery extra 1.40 per order

 

Services available upon request:
Royal Mail Special Next Day Delivery up to 4 records 8.95 .Up to 9 records 11.00

Courier delivery Mon - Fri (any amount of records) 8.99 - needs to be booked before 12pm ideally.

----------------------------------------------------------

EUROPE (INC RUSSIA) - Airmail
5.50 for 1 or 2 records
+ 1.00 Each additional record


Registered / Tracking airmail on request , extra 6.50 per order (max 9 records)

-------------------------------------------------

REST OF WORLD - Airmail
4.50 for first record
+ 1.50 Each additional record

Registered / Tracking airmail on request extra 6.50 per order (max 9 records)


All prices in GBP
------------------------------------------------

Approx. Delivery Times:

UK First class 1/2 working days
UK Second class  2/3 working days
Western Europe 3-5 working days
Eastern Europe 4-12 working days
Rest Of World 5-20 working days

These times are a guide only from our long experience of mail order , we find 95% of UK first class is next day , some Western European Cities are 2/3 days , New York can be as quick as 4 days , but other parts of USA 9 days. Italy we find can sometimes take 3 weeks , but mostly 1 week.

Damaged / Faulty Records
All faulty records can be refunded upon return and customers will be reimbursed with postage if agreed beforehand

Delays / Lost Packages
It is very rare for anything to go missing , but occasionally there will be odd postal delays which can take a few weeks to sort out - we have to wait 28days before we can consider anything lost and will proceed with the relevant searches and traces in this time , all records are guaranteed through Vinyl Underground.

If you have any questions or special delivery requirements please email us before placing your order.

 

---------------------------------------------------------------------------------------------------------------------------------------------

Policies

Personal Information:

We will use the information you have supplied to contact you only , with order issues and requests for records .If we ever have to send out important information then it will be a one-off email . If you sign up for our newsletter then you will receive this (normally once every 2 weeks) . We do not use your information for any other marketing purposes or pass on to any other company / clubbing promoters - we get annoyed with those emails too! If we want to let you know about anything outside VU's immediate business we will include this in the newsletter.

You can read the full terms and conditions here.

---------------------------------------------------------------------------------------------------------------------------------------------

FAQS

I have not received a confirmation or shipped email.
Gmail customers are npt recieving these due to gmail email filters  , sorry there is nothing we can do. Please email sales@vinylunderground.co.uk to check after order.

Are all items listed on the website in stock?
Yes. Everything is in stock except pre-sale items.

When will my order be shipped?
Any order placed before 1730pm will be shipped same day (Monday for weekend orders) 6pm is the latest post collection here .  You will receive an email when shipped.

I just have placed a website order but would like to add an extra record?
You can email and we will let you know , should be ok if in good time. Easiest way is to place another order using the zero postage option (UK only)

Can i combine my website order with an order from Vinyl Underground's Discogs catalog?
Not automatically no , we hold the stock at 2 different offices , but feel free to email before placing your web-order and enquire as will be possible with slight delay.

How does collect in Store work?
We offer a collect in store option (zero postage) ,  records are avaliable immediately at VU in Northampton and a day or so later at The Middlefloor at Rarekind Records in Brighton , if collecting in Brighton pls email us to confirm

Where is The Middlefloor / Rarekind Records Brighton?
The Middlefloor is the house/techno/disco floor at Rarekind Records, 104 Trafalgar St, BN1 4ER , shop is open 11-6 Mon-Sat 12- 5 Sunday

Can i come to the VU shop in Northampton , what's it like?
Yes, we are a record shop but it is always best to call or arrange first to check when is best . Its a diggers paradise with 1000's of records not listed online , we like to sell records the proper way!  The VU Office is perfectly unorganised and we are gonna keep it like that.

 

---------------------------------------------------------------------------------------------------------------------------------------------

Ordering Information

After ordering you will receive a confirmation email , then you will also receive an email when your order has been shipped . If you do not receive an email please check your spam folder and make sure you mark sales@vinylunderground.co.uk as a safe email address

All records listed on the website are in stock , if in the rare case of a problem (for example due to a pressing error being found after listing) then you would receive an email within hours - we are vinyl people and treat your records as we would our own - order with confidence!

All orders made before 5pm Mon-Fri are shipped same day.

Please enter your delivery address clearly with correct spacing , if you have any special requests like please write fragile twice on the package or please wait to send this out on Friday please make sure this comes in the red sleeve feel free to email us at sales@vinylunderground.co.uk

Non EU/ Tax
We can offer tax free purchasing for countries outside the EU - for all orders over 20.00gbp   - It is not automatic on website yet but we apply refund to your card afterwards. At the moment shipping to non EU countries is discounted .

Payment:
Credit card payments through the website are handled by Sage Pay (formerly Protx) PCI DSS (Payment Card Industry Data Security Standard) compliant at the highest level , and complete many of their own security analysis - we are fully secure and you can order with confidence.